Shipping & returns
Last updated 17 October 2026. These terms apply to orders placed on this site.
Where we ship from
Retail and trade orders ship from a US warehouse. We do not drop-ship individual retail orders from China: the shipping cost would exceed the value of a single spool.
Rates and speed
- US, orders under $59: flat $5.90, USPS Ground Advantage, 2–5 business days after dispatch.
- US, orders $59 and over: free standard shipping.
- Trade orders: free freight in the lower 48 from 100 spools; freight quoted at cost below that.
- Handling: within two business days. During the pre-launch period, orders are reservations and no card is charged until stock lands and we email an invoice.
- Canada: quoted at checkout by weight; duties and taxes are the customer's responsibility.
Returns
Thirty days from delivery, and yes, that includes line you have already spooled. If the measured diameter, the break strength or the knot behaviour is not what this site said, we refund or replace — we would rather see the bad spool than argue about it.
- Email hello@fishhub.club with your order number and a photo if the fault is visible.
- Unused spools in original bands: full refund, return postage paid by us when the fault is ours.
- Spooled or partly used line: full refund or replacement when the reason is a spec failure; otherwise refund at our discretion.
- Refunds are issued to the original payment method within five business days of approval.
If a line fails
Tell us the batch code printed on the spool band, the knot, the rating and roughly how it failed. We log every failure against the batch. If the same batch produces two failures, we pull the SKU from sale until it is re-tested — that is the whole point of buying direct.
Trade orders
Trade orders are final sale except for manufacturing faults, reported within 14 days of delivery. Short shipments and wrong SKUs are corrected at our cost. We do not accept returns of trade stock at the end of a season.
Contact
hello@fishhub.club · Fishhub, Dongyang, Zhejiang, China.